Since our founding 7 years ago, Medical Acupuncture has always placed an emphasis on health and safety for our patients and staff. The COVID-19 pandemic has required us to raise our demanding standards to an even higher level with new protocols for the current circumstances. We have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19. Below is an overview of the key components of our commitment to safety and cleanliness.
Before you make an appointment
You should have confidence when you make appointments at our clinic that we are doing everything we can to have the facility ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 pandemic and following the guidance of government and public health officials. We are reinforcing these agencies' recommendations on the appropriate health and safety measures with our own safety guidelines.
Before your appointment
Given the impact of the COVID-19 on how we work, socialize, and travel; we have adapted our cancellation policy.
Today, we are updating our policy to provide our patients the most flexibility we can offer during these challenging times. For appointments between today and August 31, 2020, we will waive the 24 hour cancellation policy and allow those appointments to be changed or cancelled at no charge. If you feel unwell, please call and cancel your appointment.
During your visit
We recognize that the outbreak has required all of us to be more mindful as we go through our regular activities. Daily, we are working to ensure that we meet the latest guidance from the CDC and WHO on hygiene and cleaning. Our facility’s health and safety measures are designed to address a broad spectrum of viruses, including coronavirus. Those measures include everything from handwashing hygiene, cleaning product specifications, social distancing, proper personal protection equipment (PPE), treatment room cleanliness, and common area cleaning procedures.
Our Response to Coronavirus and COVID-19
last updated Tuesday, May 26, 2020
In order to reduce the risk of spreading COVID-19:
・we ask for you to remain in your vehicle. When you arrive, please call.
・everyone entering the building must wear a mask
・we will ask you number of screening questions* every visit *Patient Advisory and Acknowledgement Form
・your body temperature will be taken and recorded every visit
・in the event that you feel sick or unwell, please consult your primary care physician
The steps we’re taking are as much about the health and safety of staff as they are about you. If we’ve learned anything during this pandemic, it is that we are all in this together. By taking care of staff and following these new protocols – we will be collectively taking care of our patients and the local community.
We don’t know when the COVID-19 pandemic will be over or when our lives will return to some sort of normalcy. But we want you to know that, until that time, we are here to care for you with utmost precautions.
When you hear or read something
・Look at the source. Who is talking? How reliable is the source? Evaluate the source.
・Do your own research. Is it true? When was the information released? Confirm it yourself.